Panasonic KX-TSC14W 2-Line Corded Speakerphone with Caller ID (White) Review from I M Reviewer. Beware No Mute, No Easy Ringer Off, This phone appeared to have everything I was looking for: a 2-line phone with phone company voicemail compatibility, including a speakerphone and an earphone jack, with caller-id/call waiting. There are few alternatives on the market with all these features bundled together, if any. But Panasonic blew it with several big mistakes.

First, there is no mute button, which is unheard of for a speakerphone. Many speakerphones “cut out” when you are making noise, like when you are on hold and typing or rustling papers, and mute solves this problem. Even if Panasonic solved this “cut out” problem, what about times when you are listening in on a teleconference and want to be a silent witness? Or want to “cover the phone” for a moment, for privacy? That’s the first mistake.

Number 2: no blinking or easily visible voicemail indicator. Never before saw a phone with voicemail capability that didn’t have an easily visible indicator, usually a blinking light. They bury the indicator as a little icon on the LCD panel. So you can’t just pass by the room with the phone in it and glance over casually to see if there are messages waiting – you have to go right over to the phone and peer down onto the little LCD screen. Imagine an answering machine with no blinking light and you’ll get the picture.

Number 3: if you like to turn down the ringer at night, you have to make a lot of noise to do so. The ringer control is buried in the menus, and each key press to navigate the menus causes a beep. Then, as you lower the ringer setting, the phone RINGS to demonstrate each setting. So you beep like 5 times and ring 2 or 3 times to make the phone go silent.

The last point I’ll mention is no battery backup. The user guide admits you will lose settings if there is a power loss, though they don’t say how long the memory lasts or exactly which settings you’ll lose. So why not give us an optional battery backup?

This phone just cut too many corners in an attempt to cram in all these features.

There were even more things I disliked about the phone, but I’ll leave it at this. For now, I’ll limp along along with my old 2-line phone with separate devices for headset amp and caller id/voicemail indicator. It takes up a lot of space but does everything I need, perfectly. And it has an old-fashioned mechanical switch for setting ringer volume control; sometimes the old ways are better.

This is my first Amazon review; I was just too disturbed by the gap between how good this phone sounded “on paper” and how badly it skimped on the essentials that, like that ringer, I couldn’t stay quiet about it.

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